Ola Electric In Trouble As CCPA Orders Probe Over Consumer Complaint Resolution Practices
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CCPA has launched a detailed investigation into Ola Electric following consumer complaints, challenging the company’s claim of resolving 99.10% of issues
Ola Scooter (File Photo)
The Central Consumer Protection Authority (CCPA) has initiated an in-depth investigation into numerous consumer complaints filed against Ola Electric, India’s leading electric vehicle manufacturer, sources have told CNBC-TV18.
The Consumer Affairs Ministry instructed the Director General (DG) Investigation, CCPA’s investigative arm, to initiate this probe last week.
The CCPA headed by Nidhi Khare has asked the director general (DG) of the Bureau of Indian Standards (BIS) to investigate the matter. An order to this effect was issued on November 6, the official said, adding that the BIS DG has been asked to submit the investigation report within 15 days.
This comes after the company responded to a CCPA show-cause notice on October 21, 2024.
In its response, Ola Electric claimed to have resolved 99.10 percent of the complaints it received. However, the CCPA’s own review suggests otherwise, prompting the regulatory authority to dig deeper into the matter.
However, the NCH reached out to aggrieved consumers to seek their feedback and found that the grievances of many consumers were still not addressed by the company.
The NCH call agents tried to contact 287 consumers and managed to speak to 130 consumers, of which 103 (79.2 per cent) were not satisfied with the company’s response, the official said.
